# Privacy Policy

Your privacy is important to us. We follow some fundamental principles:

We do not ask for any information that we do not really need We do not share your information with anyone except to comply with the German law, protect our rights and develop our product. No sensitive data like your passwords will ever leave your computer without being encrypted before Your personal data is processed by us only in accordance with the German data privacy law. The following passages describes the type and purpose of the use of the gathered personal data. This privacy policy only applies to "doc.psono.com" and no other linked domains.

# Contact Details:

If you are looking to contact the body that is responsible for the data privacy then please reach out to:

esaqa GmbH
Tiergartenstr. 13
91247 Vorra

Managing Director: Sascha Pfeiffer
Commercial Register: Nuremberg Registry Court HRB 37978
USt-IdNr.: DE333156173

E-mail: support@esaqa.com

# Personal Data

Any data (name, address, billing information, IP-address, …) is only used to fulfill the service and without a legal basis or your explicit consent, not given to any third parties.

Psono Doc collects personal-identifying information like for example the IP address while using our service, to ensure the service availability and to protect your account. Psono Doc may use that information for statistical analysis and may display this anonymized statistical analysis publicly or provide it to others.

Account holders in addition must specify some additional information during registration, like for example their e-mail address. That information is used to prevent service disruptions and to inform users about security relevant information.

# What User Data We Collect

When you visit the website, we may collect the following data:

  • Your IP address

  • Your browser / OS and version

  • Your language

  • Date and time of the request

  • Requested resource / website

  • Transfered data

  • Status code of the request

  • Website who refered you

# Why We Collect Your Data

We are collecting your data for several reasons:

  • To better understand your needs.

  • To improve our services and products.

  • To protect our system against attacks and fraud

# Your rights

You have the following rights about your personal data:

  • Right to be informed

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to object

  • Rights related to automated decision making including profiling

You further have the right to make a complaint to the ICO or another supervisory authority

# Services

Services that we use and that store and handle your data:

# Browser Storage

For technical reason (login, sessions, ...) we are using browser storage (e.g. cookies, local storage, ...), which stores data in your browser.

# Brevo

This website is using Brevo (formerly Sendinblue) as a service to handle all email traffic, including newsletter, registration emails, support emails and potential security notifications. Whenever a user uses our service or subscribes to our newsletter, the email address is handled by Brevo in accordance with Brevo's terms of use (opens new window).

# Freshdesk

This website uses Freshdesk to handle support requests. Whenever you are opening a new ticket, via email or support form it will be processes by Freshdesk including all information that you may provide in the process (IP, email address, all data of your support request, ...).

# Cloudflare

Psono Doc is hosted by Cloudflare. All requests are handled by servers that are closest to the user. An overview of Cloudflares data privacy commitment can be found here in Cloudflare's privacy policy (opens new window)

# Google Analytics

This website uses Google Analytics (GA) (by Google Inc), to analyse customer behaviour on the website. GA for that reason uses cookies to identify and track users and user behaviour. GA offers the possibility to opt out of this data collection by installing a browser plug-in here:

http://tools.google.com/dlpage/gaoptout?hl=en (opens new window)

Psono Doc uses the server side tag manager, which truncate IPs before processing them to prevent direct associations to persons.

Psono Doc may update its privacy statement from time to time and we encourage everyone to check regularly. It has last been updated Dec 5th, 2023.