It is essential to be able to recovery your account if you ever forget your master password. You can create so called “recovery codes”, that will allow you to recover your account in such an event. Without a recovery account it is cryptographically impossible to gain access, so normal “password resets” like you might know from other websites do not work with Psono. This is due to the client side encryption.
Setup Recovery Code
We assume that you can still login with a Psono client, so you have not yet lost access. It does not matter if it’s the web client or a browser extension. If you already have lost access, then please check if you are maybe still logged in somewhere else on another device.
1) Login into your account:
2) Go to “Account”:
3) Select the “Generate Password Recovery” tab:
4) Click generate:
5) Store the recovery information
You will see now an output like shown below. Store the “Code” and / or the words (e.g. follow senior … gown) savely offline. If you forget your masterpassword you will need this information.
Regain access to an account with a Recovery Code
In the event that you might have forgotten your masterpassword now, you can use the recovery code to regain access.
1) Go to “Lost Password?”:
2) Enter recovery information:
You can enter now either the code:
or as an alternative you can enter the word list:
3) Enter new password
You can enter now a new password
and confirm everything by clicking “Set new password”.
You can now use the new password to login again.Edit me